Tachyon Protocol is committed to protecting and respecting your privacy.
We do not collect logs of your activity, including no logging of browsing history, traffic destination, data content, or DNS queries. We do not process any data related to the online activity of our users.
We also take very seriously and put a lot of effort to ensure safe storage and protection of the user's Personal Data (as defined below).
Collection of information
If you seek technical support via email, we will get your email address and the information you provided, but it will be deleted within 48 hours after handling the technical support. Namely, we DO NOT Collect any personal information except you seek technical support from us. Besides, We DO NOT Use, Sell or Disclose any personal information to third parties.
To improve the quality of our products and enhance the user experience, we collect diagnostics information and crash reports on our apps, including connection events and error code. As you probably already understood, the data collected for diagnostic purposes does not contain uniquely identifiable information. This information will be deleted within 48 hours after handling the technical issues.
Apps and Apps versions
Number of daily active users and newly-added users. This information is collected when a user downloads the Tachyon VPN app or connects it. If you experience a connection bug, the Support Team may collect the information related to the Apps version, operating system, device type and time zone for troubleshooting.
To provide stable service for our users and fix bugs, we use information-gathering modules from third parties that are independent of the functions of the Application and Services. We integrated the Firebase SDK and the AppsFlyer SDK. If not, we cannot guarantee the product quality and user experience.
We may obtain the wallet address for smooth progress of the events and safety of the wallet. Be assured that the wallet address does not reveal personal information.
We store our users` information on servers within the EU. Data processes are automatically done in the cloud.
We take reasonable steps to protect against unauthorized access, alteration, disclosure or destruction of your information and data stored on the Website, yet we will not be held responsible for any unauthorized access or use of the data, and we cannot and do not guarantee that information of yours will not be altered before or after its transmission to us. You agree to not hold us and our employees, officers, directors, contractors, consultants, equity holders, suppliers, vendors, service providers, parent companies, subsidiaries, affiliates, agents, representatives, predecessors, successors and assigns liable for any loss or damage of any sort incurred as a result of any misappropriation, interception, modification, deletion, destruction or use of information provided through the Website.
Third Party Cookies
We use the third-party services to help us provide better services on our websites:
Google Analytics: The tool uses a series of cookies to collect information and generate a report on website usage statistics, but does not disclose any personally identifiable information.
Coinmarketcap: We use Coinmarketcap service to obtain the ranking of Tachyon Protocol on Coinmarketcap.
You may change your browser or devices’ settings to disable or refuse certain cookies on our site. Please note that disabling certain cookies may result in inaccessibility of our services on the websites.
Consent and Age Restriction
We DO NOT intentionally log any information from children under 18 years old. DO NOT USE the Service if you are not of legal age. Our service is not direct to anyone under the age of 18.
How to Exercise the Right to Deletion
You have the right to ask us to delete your personal information/email address.
Please send an email to [email protected]
Users in the European Union
1. For the purposes of fulfilling our contractual obligations to users, including:
To fulfill our contractual obligations to users, eg: Provide users with Apps & Services, and customer support.
2. For a legitimate interest associated with the operation of our business.